Question 1

Managed Services / Support

Accepted Answer

Our team has considerable experience designing, implementing and supporting small, medium and enterprise solutions, and tailoring them to suit customer's needs. Our Support Centre is your single point of contact for all issues, problems or questions from desktops to servers and everything in between. We will ensure the concern is recorded, assigned, and addressed in a timely manner.​
 
​Our skills include:
 • Microsoft
 • Linux
 • NetApp Storage SAN/NAS
 • Veeam backup
 • Commvault backup
 • VMware virtualization
 • Infrastructure design, onsite and cloud-based
 • Telephony
 • Networking
With a proven ability to provide appropriate technology, infrastructure management of essential operation components, such as policies, processes, equipment, and data for overall effectiveness.
 
We have the team and the resources to provide your organisation with a varied range of IT technical support, available at a moment's notice or by appointment.
 • Mid-level, Fixed Support Contract
    • Project Resourcing
 • High-level, Outsourced Managed Service
    • Remote Monitoring and Administration
 • Lower-level, Hourly Support Contract
 • Infrastructure Procurement Services

Question 2

Telecommunications

Accepted Answer

As a telecommunications solution provider, Red Rabbit Tech provides voice connectivity to businesses around New Zealand. Our phone systems can be located at different locations around the country while still acting as a single solution. A true one office telecommunications solution that can be implemented with ease in businesses of any size.
As a Telecommunications Provider, we strive to provide the highest quality and most cost-effective solution. We only work with committed partners and can work closely with our customers to achieve maximum results.
 
We provide smart elegant solutions to our customers.
 
These solutions include features such as :
 • FREE calls between sites
 • Keep your existing numbers
 • Caller ID
 • Conference calls
 • Call recording
 • Custom hold music
 • Voicemail
 • Call routing
 • Auto-attendant
 • Programmable business hours
 • Inter-site call transfer
 • Locate me
 • Voicemail to email
 • Busy light field
 • Remote call pick up
 • Do not disturb
 • Call forwarding
 • High definition voice
 • Call waiting
 • 3G and 4G failover
 • Fax to email

Question 3

Procurement Services

Accepted Answer

Our team can help you make the right technology decisions and purchases for your business and support you to use it.
 
Red Rabbit partners with multiple technology providers including but not restricted to:
 • Storage
    • NetApp, Dell, HP, Simple, Pure Storage 
 • Networking
    • Cisco, Ubiquiti, MikroTik, Dell
 • Server
    • HP, Dell, Cisco, Custom Built
 • Desktop / Laptop
    • HP, Dell, Cisco, Custom Built
 • Telephony
    • Grandstream, Yealink, Panasonic, Gigaset
 • Software
    • Veem, Microsoft, Commvault, VMware, Nakivo

Question 4

Strategic Planning and Virtual CIO

Accepted Answer

Where do you want to take your business? What are your goals, and how will you achieve them?
 
Strategic planning is vital to identify your business needs, capabilities, and requirements.
 
Red Rabbit has a proven ability in strategic planning and can help you map out the necessary steps to ensure that your business can effectively and affordably expand, and achieve its goals.
 • Commit to Planning, Processes, Integration and Requirements
 • Understand the Current State
 • Define a desired future state and identify key factors that will obstruct delivery
 • Implementation with contribution and collaboration
 • Document for ongoing support

Question 5

Data Centre Services

Accepted Answer

Moving your IT equipment around the building, or around the world?
 
Whatever you’re doing – it takes careful planning and execution, and professional help is a necessity to make sure that your transition goes smoothly. Our consultants can support you to ensure that complicated processes can be navigated with ease.
We can help you to anticipate, and resolve challenges – big or small – and get you up and running as soon as possible.
Our multi-step process includes:
 • Relocation and planning to understand all aspects of your requirements
 • Detailed physical site auditing
 • Preparation of locations prior to relocation by packing, labelling, and sequencing for a smooth, efficient relocation
 • Coordination and communication with outside vendors
 • Using relocation best practices such as non-batched packing, and loading, climate-controlled transportation, and hardware spares
 • Providing a dedicated RedRabbit technical resource to provide a consistent high-quality experience throughout the process
Relocation projects can be expanded to include any of RedRabbit’s other professional services this includes high-level administrative support, hardware reconfigurations/upgrades, and IT asset recovery.

Question 6

Distaster Recovery Solutions

Accepted Answer

A custom built Red Rabbit Tech disaster recovery solution comes in many forms.
As a team Red Rabbit Tech will design and build a solution that will meet and exceed all of your requirements. The solution can be anything from simple backups , a transportable secure box housing phones, desktops and networking to be installed at a location of your choosing to a custom-built dedicated facility with everything set ready to go at a moment’s notice. Red Rabbit Tech will provide you with all your disaster recovery designs and process documentation for a successful transition.

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